MDS Resource — Digital Ad Agency

Tag: search engine result page

  • Online Reputation Repair Can Be Avoided By Effective Online Reviews and Reputation Management

    Do You Know What People Are Saying About Your Business Online?

    What Is Online Reputation Management?

    Here’s Wikipedia’s definition of Online Reputation Management:

    Online reputation management is the act of monitoring, addressing or mitigating search engine result pages or mentions in online media and Web sphere content. It primarily involves tracking what is written about a client on the Internet, then utilizing sophisticated online and offline techniques in promoting positive and neutral content, while at the same time pushing down those links the sponsor may not want to show when their name is searched.

    Did you know the 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? Furthermore:

    • 92% of Adult Buyers Regularly Check Online Reviews Before Purchasing
    • 70% of Consumers Trust Other Consumers’ Opinions That Are Posted Online

    Why Is Online Reputation Management Important?

    Marketing local business online flourishes because the whole world is coming online, too.

    1. Your prospects are online
    2. Your competitors are online
    3. Your customers are online
    4. That includes your unhappy customers, too!

    The Internet Has Changed Everything !?!?

    Local small business marketing has benefited in so many ways from the Internet. However, the online universe has also empowered consumers.

    • Before the Internet, businesses delivered their messages to consumers via one-way communication channels that they controlled (think – TV commercials)
    • Business NO longer completely control their message!
    • Thanks to the Internet, everyone comments on business messages via blogs, social media, customer reviews, etc.

    What Are People Saying About Your Business?

    Your company’s online reputation is being discussed:

    1. By former employees
    2. By bloggers
    3. On forums
    4. On social media
    5. In customer reviews

    Online Reputation Is Crucial For The BIG BOYS, Too!

    Don’t believe me? Google the company names for which these all too common
    namesakes sprang up:

    • www.walmartsucks.org
    • www.homedepotsucks.com

    What Are The Negative Effects Of A Bad Online Reputation?

    1. Bad customer experience
    2. Unresolved customer issues
    3. Bad reputation
    4. Lost revenue

    What Can Happen If You Don’t Repair Your Tarnished Online Reputation?

    Internet marketing for small business needs every advantage possible to succeed. A tarnished name puts you at great risk.

    1. You could lose existing customers
    2. New customers may be difficult to find
    3. Your business can suffer financial loss
    4. You could go out of business!

    What Happens When You Repair & Defend Good Reputation?

    1. Your positive good online reputation stands out from the crowd
    2. You will retain existing customers
    3. You will get new customers easily
    4. Your positive brand image will be credible & authoritative!

    How To Maintain Your Online Reputation

    Marketing your business online is about building and nourishing relatinships. So, too, is reputation management.

    1. Be proactive instead of reactive
    2. Monitor online conversations about your business
    3. Respond and interact with consumers online
    4. Regularly create and distribute positive content

    What Are The Benefits Of Actively Seeking Online Reviews?

    Actively seeking online reviews from satisfied customers is certain to:

    • Boost conversions, and
    • Provide feedback about your product or service

    Consumers trust and expect online reviews and, seeing them, will gravitate to your business.

    How To Get Customer Reviews To Build Or Repair Reputation

    Referrals and new sales leads continue to be your ultimate goal. What better way to build social proof than to ask for a review?

    1. Survey all of your customers for feedback all of the time
    2. Offer incentives in exchange for reviews (e.g., coupons, discounts, free samples)
    3. Ask customers to review products by placing calls-to-action on your product pages
    4. Send customers to your business listings on Google Places, Yelp, CitySearch, etc.
    5. Link your business listing profiles to your website

    Always Create Positive, Branded Content To Promote Reputation!

    Flood the first search engine results pages with positive, branded content:

    • Your well-ranked website must be the first result for your company name
    • On-going search engine optimization (SEO) for all of your webpages
    • Videos, press releases, photos, articles, etc. promoting your good name
    • Tips, tools, helpful tutorials & other useful content for your visitors

    Monitor Online Conversations For The First Line Of Reputation Defense

    Find out what people are saying about your business:

    • Do a Google search for your business name …
    • What do you find when you search for you?
    • Check articles, blogs, forums & customer review sites
    • Frequently check your own blog & website for comments
    • Pay close attention to the social network sites

    Reputation Repair Requires Response & Interaction

    1. Listen to what people are saying
    2. Be respectful
    3. Display a helpful & friendly demeanor
    4. Respond to both positive and negative comments
    5. Always quickly offer solutions to problems

    Why Respond & Interact To Fix Online Reputations?

    • It builds relationships
    • It allows you to actively manage & control your brand
    • It allows other people to see your point of view
    • It shows that you care

    You do care, don’t you?

    How To Repair Your Reputation

    Do you already have negative online comments and reviews?

    1. Make brand optimization your main focus
    2. Use SEO to drive negativity further down the SERP’s
    3. Create and publish videos, press releases & articles
    4. Create a blog — regularly publish fresh & unique content
    5. Engage in social media to build a loyal & eager following

    How to Improve & Fix Your Online Reputation

    1. Ask for negative reviews to be removed
    2. Promptly address issues
    3. Don’t ignore unhappy customers
    4. Don’t argue with customers
    5. Know when to walk away
    6. You cannot please everyone!

    Call Now
    Answer Questions: 612-235-6060

  • What is a Search Engine?

    Why does the Search Engine matter to you and your Local Business?

    Welcome to the Brilliant Ideas About Internet and Money Frequently Asked Questions Series, Part 4: What is a Search Engine?


    Search Engine Marketing Is Marketing Local Business Online

    Previously, we discussed What Is Inbound Marketing? quoting Seth Godin:

    “Permission marketing is the privilege (not the right) of delivering anticipated, personal and relevant messages to people who actually want to get them.”

    Marketing Local Business online demands a rigorous understanding of how best to be found when people search the Internet for what you offer.  To best understand HOW people search for what you offer, it is necessary to understand the tools they are using.  As I write this, Web Search Engines stand head-and-shoulders above other search tools; and Google dominates all Search Engines with more than 80% Search Engine marketshare.

    Before we can understand Search Engine Marketing (SEM,) we must have a working relationship with Search Engine mechanics.  Effective Search Engine Optimization (SEO) is predicated on creating content that people want to find in a way that the Search Engines will notice and catalog and make readily findable by those hungry seekers.

    What is a Search Engine?

    A search engine is a tool used to find interesting information in a database.  In recent times, such search tools are computerized.  In its simplest form, the electronic card catalog at your public library is a search engine.

    Although search engine is a general class of computer programs, the term is often used to specifically describe systems like Google, Yahoo! and Bing that enable users to search online media, the World Wide Web and Usenet newsgroups.

    What is a Web Search Engine?

    A Web Search Engine is designed to search for information on the World Wide Web.  Web Search Engines work by storing information from billions of web pages, which they gather from the web page code.

    Web page contents are gathered by a Web crawler, or spider — an automated Web browser that reads every line of code in every web page, and follows every link on each page.  Contents of each page are analyzed to determine how to index it for later retrieval.  The index allows information to be found quickly.

    Three essential features of Search Engines are:

    • crawling,
    • indexing, and
    • searching.

    Search Engines evolved from Internet Directories

    • Archie [1990], “archive” without the “v,” was the first tool searching the Internet.  Archie downloaded directory listings, not contents, of all files located on public FTP sites.
    • Gopher [1991] combined document hierarchies with collections of services and gateways to other information systems.
    • W3Catalog [1993] was the first primitive Search Engine, periodically mirroring numerous specialized catalogues.
    • World Wide Web Wanderer [1993] was the first web robot and generated an index called ‘Wandex’.
    • Aliweb [1993] was manually notified by web site administrators of an index file at each site.
    • JumpStation [1993] used a web robot to find and index web pages, and used a web form interface as its query program.
    • WebCrawler [1994] allowed users to search for any word in any web page, which is now the Search Engine standard.
    • Lycos [1994] was one of the first Search Engines with a for-profit business model, followed closely by: Magellan, Excite, Infoseek, Inktomi, Northern Light and AltaVista.
    • Yahoo! [1994] founders David Filo and Jerry Yang, Ph.D. candidates at Stanford University, started their guide as a way to track their personal interests on the Internet.
    • Google [1996] began as a research project by Larry Page and Sergey Brin, at Stanford working on the Stanford Digital Library Project (SDLP).  Google’s first funding was secured in August 1998 in the form of a $100,000 USD contribution given to a corporation which did not yet exist.
    • Microsoft [2004] began a transition to its own search technology, powered by its own web crawler (called msnbot).  Microsoft’s rebranded search engine, Bing, was launched on June 1, 2009.
    • On July 29, 2009, Yahoo! and Microsoft finalized a deal in which Yahoo! Search would be powered by Microsoft Bing technology.

    How do Search Engines make money?

    In 1996, Netscape sought a single featured search engine for their innovative web browser.  Five Search Engines paid $5 million each to be in a rotation on the Netscape search engine page: Yahoo!, Magellan, Lycos, Infoseek, and Excite.  Today, most Search Engines are commercial ventures supported by advertising revenue.

    Some Search Engines allow advertisers to pay money to have their listings ranked higher in search results.

    Other Search Engines seek to categorize and prioritize web pages by measures of intrinsic value and make money by running search related ads alongside regular search engine results.  Such Search Engines make money every time someone clicks on one of these ads (Pay-Per-Click.)

    How do Search Engines differ from Directories?

    Historically, Yahoo! was among the most popular ways for people to find web pages of interest, but it operated on its web directory, contents of which were submitted by web site administrators.  Web directories are databases of human-compiled results, also known as human-powered search engines.

    Unlike web directories maintained by human editors, Search Engines operate on algorithms, or are a mixture of algorithmic and human input.  Search Engines automatically create web page listings by using spiders that “crawl” web pages, index their information, and follow each page’s links to other web pages.

    Spiders return to previously crawled sites on a regular basis to update web page changes.  Everything that these spiders gather is entered into the Search Engine database.

    How do I use a Search Engine?

    Major Search Engines include a simple dialog box into which you type a word or phrase, and a Search submit button to begin the search.

    A Keyword is this word or phrase of words in this simplest sense.

    Most Search Engines support using Boolean operators AND, OR and NOT to further refine search queries.  Boolean searching on the Internet may manifest in three ways:

    1. Full Boolean logic with the use of the logical operators (rare)
    2. Implied Boolean logic with keyword searching (typed symbols)
    3. Boolean logic using search form terminology (multiple form entries)

    When a user submits a query, the Search Engine compares it to its index and returns a listing of web page information, usually with a short summary containing page title and part of its content.  Some Search Engines support natural language queries that allow the user to type a question in the same form you would ask it of a human.

    What is a Search Engine Result Page?

    A Search Engine results page (SERP), is the listing of web pages returned by a search engine in response to a keyword query.  The SERP typically lists web pages with titles, a link to the page, and a short description showing where the keywords have matched content within the page.

    SERP’s of the major Search Engines may include different types of listings: contextual, algorithmic or organic search listings, sponsored listings (PPC,) images, maps, definitions, videos and suggested search refinements.  Major Search Engines visually differentiate specific content types, such as images, news, blogs and sponsored links.

    Each SERP also includes navigation to subsequent and/or previous SERP’s, possible search suggestions or refinements, suggested similar searches, and back to begin a new search.

    How do Search Engines sequence results?

    Initially, web site administrators manually submitted their web site information to be included in Web directories, often for a fee.  Often as part of their business model, these “search engines” featured these sponsoring web sites according to the amount of fees collected.

    By 2000, the Google Search Engine was gaining popularity among searchers because it achieved more relevant results with an innovation called PageRank.  Google developed an algorithm to rank web pages based on the number, trust and authority of other web pages that link back to them.  Google’s premise is that good and desirable web pages are linked back to more than less desirable web pages.

    Now, major Search Engines operate similarly.

    How each Search Engine decides which pages match best and in what order varies widely from one engine to another.  The methods also change over time as Internet usage changes and new techniques evolve.

    What is an algorithm?

    An ‘algorithm’ is an effective method for solving a problem expressed as a finite sequence of instructions.  Each algorithm is a list of well-defined instructions for completing a task.  In computer science, a search algorithm is an algorithm for finding an item with specified properties among a collection of items.

    There are also many algorithms designed specifically for retrieval in very large databases, such as bank account records, electronic documents, product catalogs, fingerprint and image databases, and so on.

    Each Search Engine uses a proprietary algorithm to index and return only meaningful results for each search query.  The index is built from the information stored with the data and the method by which the information is indexed.

    While millions of web pages may include a particular keyword, some pages are more relevant, popular, and authoritative than others.  Search Engine usefulness depends on the relevance of the results it returns on each search query.

    Who are Search Engine customers?

    Major Search Engine business models are for-profit.

    Each SERP has a clearly defined topic and targeted theme.  Money comes from paid advertisements strategically placed on each SERP.  Each ad includes a Web link to the advertiser’s web page.  Advertisers pay for these ads to attract people searching for particular keywords.

    No search engine has control over the content of the universe of web pages.  The better a Search Engine responds to each search, the more money that Search Engine is likely to make.

    These Web searchers are becoming more sophisticated everyday.  Everyday, more and more people search the Internet to find and buy more and more.

    It stands to reason that Search Engines will continuously hone their search algorithms to continuously improve profitability.

    What is a Search Engine?  Perhaps, it is the key to your Local Business prosperity …

    It’s no longer enough to sit back and wait for new customers to come to your Local Business.  Fact is, in these times, your customers are more sophisticated than ever.  Barraged with thousands of Buy-Me messages everyday, they are determined to find for themselves true value.  They are not waiting around for your message; but, they are seeking what they want to buy on the Internet.

    Therefore, Marketing Local Business online is your new imperative.  Now that you understand Search Engines, how they work and who uses them for what, it is time for you to seize the day.  Use the Search Engines to market your Local Business.  Put yourself in front of your customers.  Take the initiative.


    Be found!

    Eager customers are looking for you in the Search Engine …

  • Millions Now Find Local Business On The Internet Even Though The Yellow Pages Lie On A Shelf In Their Closet


    Millions Now Find Local Business On The Internet Even Though The Yellow Pages Lie On A Shelf In The Closet

    Is Your Local Business Getting Enough Phone Calls?



    MDS Resource Is Marketing Local Business Online

    MDS Resource Is Marketing Local Business Online

    What keeps you awake at night, indigestion boiling up your esophagus, eyes open, staring at the ceiling?  What do you secretly, ardently most desire?  Is your business growing to satisfy all of your Needs?

    With the radical changes in the economy and people moving away from Yellow Pages, newspaper Ads and other old school advertising media, your customers are looking on the Internet for you.  They search the Internet, and then they go down the street and buy what they want and need.  If they don’t find your Local Business in their search, they are not buying from you.  When are you going to be marketing your local business online?

    Times have changed, indeed.  The Internet is still new; but, it is everywhere, and it is not going away anytime soon.  The Internet has transformed our world, shrunk the whole world into a computer you hold in your hand, heretofore known as a cell phone.  If you don’t get your business in position to be seen on that small screen, your customers are going someplace else.

    Marketing Local Business Online is what you need to do to be found.

    If Your Local Business Is Found On The Internet, You Can Sell

    WARNING: Your Customers Are Looking For You Online Right Now!

    Perhaps, a few statistics will shed light on this mystery:

    • Over 1 Billion Local Searches performed every month — growing over 50% a year
    • 80% American consumers are using the Internet [2009]
    • 80% of people first search online before making a purchase
    • 97% Internet users use the Internet to shop [NPD Group]
    • 90% Internet searches result in offline brick & mortar purchases [Comscore]
    • 82% Internet searches result in calls & contact with businesses [Comscore]
    • 74% Internet users perform Local searches [Kelsey Group]
    • 73% Internet searches are related to Local content [Google]
    • 66% Internet users use Internet for Local searches [Comscore / TMP]
    • 25% Internet searches have purely Local commercial focus [ Kelsey / Bizrate]
    • Pepsi, FedEx pass on 2010 Super Bowl Ads … shift Ad dollars to new marketing efforts mostly online.

    Marketing Local Business Online Is A Brilliant Idea

    What Are Your Customers Looking For?

    Old school marketing is still King.  Times have changed, and media change, too.  None of us alive today remember the King’s herald announcing news from the official scroll.  Some of us recall barkers calling out theater or carnival sideshow attractions to passers-by.  Most of us have bought something from a newspaper advertisement, or called to order something prompted by a Yellow Page spread.

    The Internet and computing devices are new media.  Applying old school marketing principles to new media is a wise idea.  That’s exactly what we are about to show you here.  Marketing Local Business Online simply makes sense.

    Can Your Customers Find Your Local Business On The Internet?

    Local Business Search Results

    Don’t worry — if you’re a Fortune Multi-National Conglomerate, you don’t need to appear in the Local Business Results.

    One of the best kept Local Internet Marketing secrets is Google Places.  Until your business is registered here, it cannot be found in the search results map.  Google implemented this feature in early 2009, and it’s been evolving ever since.  For those buying locally, however, this is the First thing most searchers see … and probably the First links on which they will click.  Once here, not only are you at the Top of Page One — look at that Map! They now know where you are and how to Get To You

    If you’ve seen maps and GPS on cell phones, this is how your Local Business shows up on mobile devices.  The Mobile Market is enormous and truly the Wave of the future.  Marketing Local Business Online puts you on the Map.

    Organic Search Results

    Additionally, you need to be at the top of the normal, Organic Search Results, the traditional results area on the left, mostly below the Local Business Results.  When your web page link is in the Top Six Organic Search Results — your Local Business has Another Clickable Link on this First Search Page. Multiple Clickable Links on the First Search Page increases your odds that your Customers will go to your Web Site … once there, we believe you can close them.  This is the heart of Marketing Local Business Online.

    Your Organic Search Results are a function of the Quality & Credibility of your Local Business presence on the Internet.  You want all online roads leading back to you and your Web Site.  There are virtually unlimited credible and respectable sources throughout the Internet, and from there nearly infinite routes back to your Local Business Web Site.  Remember traditional Referrals and Testimonials from old school marketing?  Referral Links back to your Web Pages from everywhere on the Internet are Testimonials to your Local Business relevance.

    The Local Business with the Most Links Wins !!!

    Content Search Results

    Furthermore, your Online Content must also appear in the Top Search Results!  All Content relevant to that search adds More Links back to your Local Business on the First Search Page. You and your Local Business are going to be viewed as the Top Authority on all matters regarding this Search.  Google loves Rich, Relevant & Rewarding Online Content !!! If marketing is fundamentally the relationship between business and its marketplace; then, Marketing Local Business Online presents the opportunity to initiate conversations with your marketplace.

    • Online Videos (Youtube.com)
    • Online Press Releases (PRweb.com)
    • Online Articles (EzineArticles.com)
    • Social Content Sites (Squidoo.com)
    • Online Classifieds (Craigslist.org)
    • Online Business Directories (MerchantCircle.com)
    • Online Review Sites (Kudzu.com)

    But, wait, there’s more!

    Pay-Per-Click (PPC)

    You want to be in the Pay-Per-Click and/or Sponsored Results up there in the top yellow box and down along the right side.  Pay-Per-Click is Pay-As-You-Go — your Ad Only shows up when somebody searches for your specific Key Words.  Your Ad is Only shown to your Best Customers who are searching specifically for what you have to offer.  You set how much you are willing to pay, and you Only pay when somebody clicks on your Ad — the Fully Qualified Buyer.

    So, the question is, how much is each Fully Qualified Customer on your web site worth to you ???  Marketing Local Business Online is your opportunity to decide.

    Geo-Targeting Your Ads

    Furthermore, you can also target your Ads to Local Customers in your area.  By focusing on Local Customers, your Ad is Only seen locally.  Locally seen Ads are more likely to attract Local Customers, are cheaper for you, and you do not compete with companies on the other side of the World.

    For example, a consumer searches, “I need a plumber.”  Google knows where the Local Plumbers are.  When you Only show your Ad to people in your city for these “generic” keywords, you get cheaper clicks, targeted traffic and less competition.  Do you see how Marketing Local Business Online differs from the yellow pages?

    What If Your Web Pages Sit Atop The Search Engine Results?

    What If You Are The #1 Authority Online?

    Imagine what Marketing Local Business Online means for your Local Business! How many more customers do you want coming to you every single day?  every single week?  every single month?

    What will it do for your Local Business when you have your Online Market Domination Plan in place?

    If Marketing Local Business Online interests you … If you’re just a little bit curious … If your Local Business wants more telephone calls …

    Contact Us Today!    612-235-6060

    Make an Appointment for an Absolutely FREE and NO Obligation Consultation.

    MDS Resource will review your Local Business and your current situation on the Internet.  MDS Resource will work with you; we will work out a plan that Best meets your Needs. MDS Resource will light your way to Marketing Local Business Online.

    If you have a Yellow Pages Ad, you are already Spending Marketing Money.  What is your Return On That Investment ???

    WARNING:     Only A Few Will Qualify To Work With Us

    Every Search Engine Result Page can present only the Most Relevant Web Pages that fit into the limited space on one page.  Only an Elite Few Local Businesses can possibly be seen there.  Marketing Local Business Online is simple today because you will leap ahead of your competition; and once in the lead, you need only hold the lead to win.

    Do your own homework.  Look for yourself.  Do a search using keywords that your Best Customers will use to find your Local Business.

    Which Local Businesses are on the First Search Page? How many Local Businesses are on the First Search Page? Is that your Biggest Competitor there in A. or B. in the Local Business Results? Are your Best Customers going to your Competitors because they find themNOT YOU — in the search results?

    As you see, nobody can possibly do a credible job placing more than six Local Businesses in your Market on Google Page One.  Furthermore, when you consider our goal is to have Multiple Links to your Local Business on that same Google Page One, even fewer Local Businesses qualify for our representation.

    Will your toughest Competitor come to us first?  Do your Competitors want more customers? Are your Competitors marketing local business online.

    Act Now!    612-235-6060    Call Today!

    Marketing Local Business Online May Be Your Salvation