MDS Resource — Digital Ad Agency

Tag: marketing local business

  • Online Reputation Repair Can Be Avoided By Effective Online Reviews and Reputation Management

    Do You Know What People Are Saying About Your Business Online?

    What Is Online Reputation Management?

    Here’s Wikipedia’s definition of Online Reputation Management:

    Online reputation management is the act of monitoring, addressing or mitigating search engine result pages or mentions in online media and Web sphere content. It primarily involves tracking what is written about a client on the Internet, then utilizing sophisticated online and offline techniques in promoting positive and neutral content, while at the same time pushing down those links the sponsor may not want to show when their name is searched.

    Did you know the 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? Furthermore:

    • 92% of Adult Buyers Regularly Check Online Reviews Before Purchasing
    • 70% of Consumers Trust Other Consumers’ Opinions That Are Posted Online

    Why Is Online Reputation Management Important?

    Marketing local business online flourishes because the whole world is coming online, too.

    1. Your prospects are online
    2. Your competitors are online
    3. Your customers are online
    4. That includes your unhappy customers, too!

    The Internet Has Changed Everything !?!?

    Local small business marketing has benefited in so many ways from the Internet. However, the online universe has also empowered consumers.

    • Before the Internet, businesses delivered their messages to consumers via one-way communication channels that they controlled (think – TV commercials)
    • Business NO longer completely control their message!
    • Thanks to the Internet, everyone comments on business messages via blogs, social media, customer reviews, etc.

    What Are People Saying About Your Business?

    Your company’s online reputation is being discussed:

    1. By former employees
    2. By bloggers
    3. On forums
    4. On social media
    5. In customer reviews

    Online Reputation Is Crucial For The BIG BOYS, Too!

    Don’t believe me? Google the company names for which these all too common
    namesakes sprang up:

    • www.walmartsucks.org
    • www.homedepotsucks.com

    What Are The Negative Effects Of A Bad Online Reputation?

    1. Bad customer experience
    2. Unresolved customer issues
    3. Bad reputation
    4. Lost revenue

    What Can Happen If You Don’t Repair Your Tarnished Online Reputation?

    Internet marketing for small business needs every advantage possible to succeed. A tarnished name puts you at great risk.

    1. You could lose existing customers
    2. New customers may be difficult to find
    3. Your business can suffer financial loss
    4. You could go out of business!

    What Happens When You Repair & Defend Good Reputation?

    1. Your positive good online reputation stands out from the crowd
    2. You will retain existing customers
    3. You will get new customers easily
    4. Your positive brand image will be credible & authoritative!

    How To Maintain Your Online Reputation

    Marketing your business online is about building and nourishing relatinships. So, too, is reputation management.

    1. Be proactive instead of reactive
    2. Monitor online conversations about your business
    3. Respond and interact with consumers online
    4. Regularly create and distribute positive content

    What Are The Benefits Of Actively Seeking Online Reviews?

    Actively seeking online reviews from satisfied customers is certain to:

    • Boost conversions, and
    • Provide feedback about your product or service

    Consumers trust and expect online reviews and, seeing them, will gravitate to your business.

    How To Get Customer Reviews To Build Or Repair Reputation

    Referrals and new sales leads continue to be your ultimate goal. What better way to build social proof than to ask for a review?

    1. Survey all of your customers for feedback all of the time
    2. Offer incentives in exchange for reviews (e.g., coupons, discounts, free samples)
    3. Ask customers to review products by placing calls-to-action on your product pages
    4. Send customers to your business listings on Google Places, Yelp, CitySearch, etc.
    5. Link your business listing profiles to your website

    Always Create Positive, Branded Content To Promote Reputation!

    Flood the first search engine results pages with positive, branded content:

    • Your well-ranked website must be the first result for your company name
    • On-going search engine optimization (SEO) for all of your webpages
    • Videos, press releases, photos, articles, etc. promoting your good name
    • Tips, tools, helpful tutorials & other useful content for your visitors

    Monitor Online Conversations For The First Line Of Reputation Defense

    Find out what people are saying about your business:

    • Do a Google search for your business name …
    • What do you find when you search for you?
    • Check articles, blogs, forums & customer review sites
    • Frequently check your own blog & website for comments
    • Pay close attention to the social network sites

    Reputation Repair Requires Response & Interaction

    1. Listen to what people are saying
    2. Be respectful
    3. Display a helpful & friendly demeanor
    4. Respond to both positive and negative comments
    5. Always quickly offer solutions to problems

    Why Respond & Interact To Fix Online Reputations?

    • It builds relationships
    • It allows you to actively manage & control your brand
    • It allows other people to see your point of view
    • It shows that you care

    You do care, don’t you?

    How To Repair Your Reputation

    Do you already have negative online comments and reviews?

    1. Make brand optimization your main focus
    2. Use SEO to drive negativity further down the SERP’s
    3. Create and publish videos, press releases & articles
    4. Create a blog — regularly publish fresh & unique content
    5. Engage in social media to build a loyal & eager following

    How to Improve & Fix Your Online Reputation

    1. Ask for negative reviews to be removed
    2. Promptly address issues
    3. Don’t ignore unhappy customers
    4. Don’t argue with customers
    5. Know when to walk away
    6. You cannot please everyone!

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    Answer Questions: 612-235-6060

  • 10 Internet Marketing For Small Business Ways To Attract Local Customers

    Easy Ways To Attract Local Customers

    The Facts About Consumer Internet Usage

    This trend continues to rise and Internet Marketing for small business must get on board with this — or perish.

    • Most Consumers search online for local products and services.
    • Approximately 35% of all Internet searches are for local things.
    • There are more than 250 Million searches on Google alone every single day!
    • Online marketing is predicted to be at least 15% of all media ad spending in 2013.

    Internet technology is GREAT … But, it has caused Problems for Some Local Businesses! Here’s why:

    1. Consumers are using online search instead of yellow pages and newspapers when looking for local products and services.
    2. Some businesses still spend thousands of dollars on ineffective traditional advertising methods.
    3. And, some businesses are not yet investing in online advertising and marketing. Are you?

    As a Result …

    • Business expenses continue to rise while profits decline.
    • Local Businesses are struggling to get new and repeat customers.
    • Great customers are buying from Local Businesses well placed online.

    Here Are 10 Ways Your Local Business Can Connect With Your Local Consumers

    1. Connect With Search Engine Visibility

      • You must work hard to gain better search engine positioning and rankings.
      • You must search engine optimize your website using on-the-page factors, making certain that your money phrases are in your content.
      • You must search engine optimize your website using off-the-page factors, persuading other sites to link back to you.
      • Claim, verify and optimize your Google Places listing
    2. Connect With Your Professional Website

      • All Effective Websites MUST Have:

        1. An organized and easily navigable layout
        2. Fresh, relevant and compelling content everywhere
        3. A strong Call-To-Action on every page
        4. An integrated lead capture system
    3. Connect With Email Marketing

      • Local Internet Marketing Money Is In Your LIST!

        1. Email marketing is cost-effective, automated and easy to deliver.
        2. Email marketing helps you build trust and credibility.
        3. Email marketing allows you to generate business on auto-pilot 24/7.
        4. Email marketing statistics are simple to track.
    4. Connect With Mobile Marketing

      • There are approximately 4 BILLION Mobile users worldwide!
      • By 2014, Mobile Internet usage is expected to exceed Desktop Internet usage!
      • Business websites must be Mobile optimized to accommodate Mobile Internet on-the-go users too rushed to squint, zoom and scroll.
      • Text message marketing promotes and connects with local audiences on the go.
    5. Connect With Social Media

      • Search engine optimization (SEO) is NOT enough! Hang Out With Your Customers and Prospects Online …

        1. Consumers spend many hours on social media sites every single day.
        2. Building relationships on sites like Facebook, Twitter, LinkedIn and YouTube is necessary for business.
        3. Social media markets are so big, Facebook is the 3rd largest country in the world!

          1. China
          2. India
          3. Facebook
          4. United States
    6. Connect With Video Marketing

      • Online Videos are HOT … Perhaps, Too HOT To Handle!

        1. Videos increase your visibility in search results and positioning.
        2. Online videos help you develop trust and expert status.
        3. Videos increase conversion rates, website traffic and are the single most powerfl small business advertising!
          cVideos run on auto-pilot and set you apart from your competitors
    7. Connect With Publish Online Content

      • The Internet Revolves Around CONTENT! Effective Website Optimization Multi-Purposes Content Everywhere

        1. Publish keyword rich articles and blog posts related to your industry.
        2. Publish keyword optimized press releases to attract media attention.
        3. Publish content to online directories to drive traffic back to your website.
    8. Connect With Reputation Management

      • Do You Know What People Say About Your Business Online? Local Search Optimization Relies On The Social Proof Of Reviews & Testimonials!

        1. Pay attention to what is being said about your business online.
        2. Promote positive online reviews & testimonials about your business.
        3. A bad online reputation can negatively impact your business.
        4. Respond promptly and handle all negative remarks quickly.
    9. Connect With Online Classified Ads

      • Effective Marketing Local Business Is All About Promoting Your Business Everywhere Local Customers Hang Out

        • Online Classified Ad sites are free or are very low cost.
        • Craigslist is one of the most popular online classified ad sites.
        • Optimize your ads with effective keywords to show up in search results.
        • Images in your ads make them more attractive to consumers.
    10. Connect With Paid Online Advertising

      • Successful Internet Marketing For Small Business Quickly Learns Its Best Market From Paid Advertising!

        1. Paid online advertising is effective at gaining more exposure quickly.
        2. Pay-Per-Click (PPC) is one of the most popular paid advertising methods.
        3. Google’s paid advertising platform is called AdWords.
        4. Facebook also has paid advertising to get in front of your best prospects.

Call Now
Answer Questions: 612-235-6060

  • How I Am Marketing Local Business Profitably By Anticipating Eager Buyers Shopping For What I Offer

    Great Customers Come From Marketing Local Business
    Great Customers Come From Marketing Local Business

    It’s no secret. Times are tough, job security is a thing of the past and there’s no free lunch. Never let it be said that you’re outdone and victimized by circumstances, right? You’re at the helm of a viable small business and you’re determined to make this work — er, determined to succeed! But, times have changed and marketing local business is not at all what it used to be. Nobody’s calling from the Sunday Classifieds or yellow pages. Few are answering telemarketing calls. Even you probably don’t open too much direct mail.

    Marketing Local Business Is More Than Internet

    Top it all with these young techies with their rocket science tales get-rich-quick on the Internet. Do you really believe that an award winning drop-dead beautiful website brings revenues in your door? Can it be true that simply appearing on Google Page One, whether pay-per-click or “free,” guarantees that online visitors will grease your palm? Where is common sense? You’re a consumer, too. Look at your own consumer behavior — do you buy from the first automaton that shows up on your phone or screen?

    Marketing Local Business In A Consumer Paradise

    What is the secret to marketing local business today? Whereas, ten years ago we still paid attention Sunday football commercials to see the latest features of the 2011 Chevy Malibu, today consumers don’t care to be told what’s available. The world is, indeed, your oyster. When you have a need, fill it. When you crave, seek satisfaction. When you are in pain, relieve yourself. The Internet is for consumers the universal mail order catalog. It is so easy to simply search for what you desire, shop it from thousands of vendors everywhere in the world and buy it when you are ready. This is a buyer’s world, a consumer’s paradise.

    Inbound Marketing Local Business Is Not Intrusive

    Inbound marketing local business is unlike any intrusion marketing. Render yourself findable and prepare to tell your story just like you do face-to-face:

    1. Anticipate eager buyers shopping for what you offer. This is the inescapable first and necessary step. Drop that silly idea that your market is everybody in the world. Your very best customer has a specific personality. Before they buy they have a problem. When you fully understand the problems you solve best, then you know very well those best prospects with whom you ought to speak. More to the point, now you know exactly how they are searching for their solution.

    Marketing Local Business Offers Solutions

    1. Put your company in front of them everywhere they look. One foot in front of the other — you learned that and toddled. Only after you fully understand how, what, where, when and why they are searching … only then can you know exactly where to stand to be seen. Offer them a sip of water to quench their thirst. Allow them to see for themselves that you have a solution to their problem. Be found by standing directly in front of your best prospects.

    Court Prospects While Marketing Local Business

    1. Court them, nurture them and never let them forget you. Once found, they have ample opportunity to get to know you. Marketing local business online makes you a publisher. Carve your best stories into the Internet. They will be there available to be heard forever. Although, you cannot know if you and a prospect met at the right time. You may not be a good fit for each other. They may not appreciate your business model. Respect them and allow them to get to know your company.

    Great Customers Come From Marketing Local Business

    It’s so easy online to facilitate the gathering of wonderful customers and prospects in your virtual place of business. Honor them and encourage them to openly discuss the solutions to real problems that you offer. When time is right the right prospect will step forward and convert into a great customer. Inbound marketing local business means that they found you, they partook of your hospitality and many of them like what they found enough to ask to buy from you.

    Call Now
    Answer Your Marketing Local Business Question: 612-235-6060

    Call MDS Resource For Special Offer Now: 612-235-6060

  • If You Are Marketing Local Business You Can Double Your Best Sales In Ninety Days Or Less

    Free Publicity Marketing Local Business
    Free Publicity Marketing Local Business

    How does your business survive without local buyers shopping for what you offer? Marketing local business may seem daunting, that you’re at a big disadvantage to the big boys. You probably don’t have an online shopping cart and you create great customers eyeball-to-eyeball. Unlike international behemoths like Amazon and Target, you have a service area issue. Although, you’ll service buyers who travel hundreds of miles to you, your ideal customer lives within a 10 or 50 mile radius. Is this your business?

    You’ll be excited to hear that you’re not limited in the ways you can market yourself locally. Yes, I know, most business owners don’t specialize in marketing. This whole advertising thing has become a sinkhole for money you’d rather reinvest back into the business. After placing a few ads all over town, putting your company listing in the yellow pages and networking with your Chamber of Commerce and Lions Club, you’ve probably run out of advertising ideas. Times are tough, traditional advertising is more expensive and, near as you can tell, your return on advertising budget approaches zero. On top of everything else, Dorothy the yellow pages rep and Toto the local SEO geek are pestering you to get online, saying all you need is to be numero uno on Google and a million website visitors. That’s it — nothing more — right?

    Not.

    It’s true, as we learn to search and find what we want on the Internet – when we want it – we respond less and less to offline media. As consumers, we have definitely changed the ways we shop and buy. We no longer sit around waiting to be told what to buy and what’s available for purchase. Million dollar Super Bowl commercials are mere entertainment now, so why spend wheelbarrows of money on traditional and ineffective advertising? Get with the times, marketing local business benefits greatly from the following tips:

    Marketing Local Business Online

    Anticipate eager buyers shopping for you online and everywhere they look you are there. Remember yellow pages? Similarly on the Internet, there are directories that catalog local companies by location, by advertising and by customer reviews. These local online directories are quickly becoming popular resources for buyers to find local companies. Little to no cash gets your company listed in these directories. Advertise your company in as many locations as practical to gain maximum exposure. Google Places, Yahoo! Local, Bing Local, MerchantCircle and Yelp are but a smattering. There are also industry, thematic and cultural directories, too.

    Free Publicity Marketing Local Business

    It’s always vital to announce your business organization, activities and events to your community on a regular basis. This is more than simply telling everybody that you’re still in business. Survival and success are NOT the same thing. New products and services demonstrate that you’re interested in and responding to your customers’ evolving needs and desires. Your blog, Facebook, Twitter, MerchantCircle and even LinkedIn are great places to post your news. Press releases, news releases and media announcements are easier and cheaper done now than ever before. There are many sites online catering to your PR needs. When eager buyers see that you not only have what they’re searching for, but you also have an even newer model, they’ll likely tell their friends about you.

    Marketing Local Business Customers Love Coupons

    Consider the fact that people love to save money — don’t you, too? — coupons can create great customers. You don’t have to worry about complicated sales pitches, just offer them a discount for trying you out. Instead of direct mail or printing fliers, save yourself the distribution expense and publish coupons on the Internet. With billions of searches on the Internet every month, be creative and put your promotion everywhere your eager buyers are looking. Try mentioning a coupon in your blog post, experiment with QR codes people will scan with their smart phones and consider social media. Internet sites like Groupon, Foursquare, Gowalla, Yelp and MerchantCircle are only the tip of the iceberg. Get them in the door and you have the opportunity to create another great customer!

    Can your business survive with local buyers? Yes and marketing your local business online is easy and fun! You’re not limited in the ways you can market locally. By marketing local business effectively you can double your best sales in ninety days or less.

    Call Now
    Answer Your Marketing Local Business Question: 612-235-6060

    Call MDS Resource For Special Offer Now: 612-235-6060

  • Give Me Ninety Days And You Will Be Successfully Marketing Local Business Throughout The Twin Cities

    Marketing Local Business Has Changed
    Marketing Local Business Has Changed

    Marketing local business is not as simple today as it was in the past. A long time ago, it seems marketers promoted local business by putting ads in the yellow pages and buying ad space in the local newspaper. Business has gotten very hard in The Twin Cities. Eager buyers no longer look at the newspaper ads to shop for products and services. Today most consumers start by doing an Internet search before they buy. What will happen when you anticipate eager buyers shopping for what you offer? Knowing what they type into the search box, what’s keeping you from appearing everywhere they look?

    Marketing Local Business Online

    Take roofing for example. Drop by Google.com and search for the following:

    • twin cities roofing
    • minneapolis roofing
    • saint paul roofing

    As I write this, the search engine results pages all show one thing in common: that gorgeous map! Local business results are your key to marketing local business successfully.

    There are three sections to each Google search results page:

    1. Pay-per-click advertisements at the top and down the right side;
    2. Local business results and that gorgeous map above the fold; and
    3. Organic or natural search results everywhere else.

    So, each roofing company has at least three (3) chances to show on each page. And, take note, this is only Google! We’re not looking at Yahoo!, Bing, Facebook or any other search results. Is Your Website Marketing Local Business?

    Consider your own company website. You may have paid big bucks to publish your online business card — did you? Did you pay for pretty? Or, did you intend to pay to produce more customers? How many new customers did you get last month because of your pretty website? What is your return on that investment?

    What about your website content? Is it relevant to your visitors? Is it compelling them to take action and buy from you once they’re on your pages? What would persuade you to buy from you? Are you calling them to action on each page? If you don’t ask them to call you, what do you expect them to do? Not calling you, not buying from you and going away may be exactly the message they’re getting from you.

    As a local business, what are you doing to make sure that eager local buyers know that you exist? How would you find your company if you didn’t know about it? Remember that cool map? Google will only place you in the local business results after they recognize that your business is local to that search. What is your service area? As a Minneapolis roofer, how interested are you in Duluth business? Or, business in Fort Lauderdale? The best marketing local business strategy pulls customers directly from your local community. Even if business thousands of miles away can be good, won’t local business be better?

    Marketing Local Business Has Changed

    Marketing local business online is not that different from marketing offline. Eager buyers want to taste, hear, smell and feel your products and services. Give them a great reason to walk through your front door and they’ll come to check you out. There are rating and review sites providing places for your customers to express their feelings about your business. Claim your business listing on social rating and review sites like Google Places, MerchantCircle, Yelp, Angie’s List, etc. With half a reason to stand up in public and tell the world about your remarkable work, many customers will do just that.

    How much of that do you want?

    Community involvement will certainly build your brand quickly. The more your neighbors talk about your business, the sooner marketing local business brings them to you. Marketing local business is different today than in the past. Today most consumers start by doing an Internet search before they buy. Anticipate eager buyers shopping for what you offer and, of a sudden, everywhere they look you are there. In fact, marketing local business online is different: it is effective.

    Marketing Local Business 90 Day Challenge

    Give me ninety days and you will be successfully marketing local business throughout the Twin Cities.

  • Are You Pitifully Marketing Local Business? Lessons To Turnaround Local Business Marketing

    Marketing Local Business Turnaround Lessons
    Marketing Local Business Turnaround Lessons

    Marketing Local Business Effectively Succeeds

    All small businesses catering to the real world ought to get started by focusing within a local area on a small niche market. There is a continuous demand around the world for effective strategies for marketing local business to the community. Regardless of this large number of businesses searching for ways to market within their local area, most end up failing. Why is this happening? How is it that so many well intentioned business people fail marketing their local business?

    Are these indications that local business marketing is not effective? Is it because business people, although qualified professionals, are not capable of carrying out local marketing tasks successfully? Local marketing is really about establishing your business presence within a specific area, getting eager buyers shopping for what you offer to recognize and respect your brand. Traditionally, there have been numerous ways to market locally, such as radio and TV advertising, telemarketing and print advertising including magazines, newspapers and Yellow Pages. With the advent of the Internet, however, traditional marketing is waning in effectiveness because consumers no longer respond to intrusive advertising.

    Even though all of these methods continue to be effective to a smaller degree, we have found it much more affordable and effective to advertise our local business online. Marketing local business online is a broad topic comprised of different strategies. Yes, everybody today has a website. Regardless how pretty your website looks, the true tests of effectiveness are the number and quality of the leads your website produces. How many eager buyers shopping for what you offer contacted you last month because of your website?

    Start Marketing Local Business To Nurture Prospects

    For starters, not every visitor to your website is immediately prepared to buy. Email marketing targeted at local businesses is a good way for people to continue learning about your business. Social media marketing is also powerful at promoting your brand in your community. Individuals more closely relate to businesses within their community than from dissimilar geographical locations. Additionally, we are a very visual culture and video is a fantastic way to tell your local business story to a local audience. Becoming familiar with these facts helps you to take advantage of and use the strength of marketing local business online.

    Search engine marketing is also readily directed at specific geographic areas and regions. Considering the simplicity of this strategy, in addition to effectiveness and affordability, it is the first I recommend that you consider implementing these days. Pay-Per-Click advertising is also readily directed geographically, but due to cost you need to allocate additional marketing budget. Last but not least, increase your website traffic with effective search engine optimization and basic back-linking techniques. SEO is really about publishing the rich, relevant and rewarding content search engine users seek. Back links are testimonials elsewhere on the Internet endorsing your local business by putting a link to your website on their website.

    Many people question the effectiveness of search engine optimization for local business marketing. Basically, anticipating the key words and phrases that eager buyers type into the search engines allows you to be found wherever they look. Google facilitates this through Local Business Results and Google Places. Yahoo! and Bing are also eager to provide local business results because all search engines recognize that millions of eager buyers are searching to buy locally.

    Marketing Local Business Speaks To Your Community

    Marketing your local business is essential if you want any new business from your community. When you fully understand and implement some of these techniques, then your local business will profit from local customers. Every business is different and one size never fits all. Try these techniques marketing local business online and determine which combination best profits your business. Besides that, understanding the strategies and options available enable you to plan effective local marketing that best benefits your local business.

  • WARNING: Marketing Local Business Is The Best Way To Appeal To Impatient Buyers In Your Neighborhood

    Marketing Local Business Appeals To Eager Buyers
    Marketing Local Business Appeals To Eager Buyers

    In case you have just become a business owner, you should know that it is vitally important to find the best opportunities available for marketing local business. Doing all that it takes to get and keep consumers interested in spending money to benefit from your service will be your key to generate a lucrative profit.

    Marketing Local Business Appeals To Eager Buyers

    Local advertising campaigns have proven to be crucial for every business, whether you are a professional doctor or lawyer with some years in your field, or a roofing contractor starting out. It is always best to advertise locally even if your business is already established, because local buyers will be the first to invest their money in your products and services. Marketing local business is the best way to appeal to buyers in your neighborhood and for you to cultivate a successful business.

    In many cases this exposure can expand from local to international with simple, positive word of mouth reviews. By using a marketing strategy that leverages testimonials, this will enable your business to thrive. When you are prepared with the best way to market your local business, you will not spend an enormous sum of money — not even in the beginning.

    Marketing Local Business Requires Expertise

    The most effective way to market local business and boost revenue is to enlist the expertise of a local marketing company. Once the majority of your community knows about you and also what you have to offer, then you should move on to other effective advertising strategies. Advertisements in the local newspapers, tabloids and magazines in order attract more customers used to be the only way. Those traditional methods may not be as effective today. All of your advertising must prominently display your business logo. It is a major visual component to your brand and can be seen everywhere. Your logo can look great on signs and billboards in close proximity to your business.

    Marketing Local Business Exceeds Expectations

    After you capitalize on these basic marketing techniques and your profit looks good, then you can continue to the next phase. Going beyond the traditional approach of creating brochures, pamphlets, leaflets and flyers to be distributed all over your local area, continue promoting your local business wherever eager buyers are shopping for what you offer. At all times you want to ensure that you are using all advertising options to your advantage. Striving to make earnings exceed expectations, you will find nothing more essential than effective marketing. You will discover that this is one of the best decisions you will ever make for your business.

    Marketing Local Business Fulfills Dreams

    Now is really the time to get aggressive with local marketing. Ensure that your local business continues to grow to the level you desire. Dream big! Always remember that the opportunities for marketing local business were never this easy. The sky is the limit if you are serious about success and you keep your finger on the pulse of your best customers. Marketing local business brings results.

  • Who Else Wants Location Based Social Media?

    Who Else Wants Location Based Social Media?

    Location Based Social Media Is Where We’re At

    Connecting with others regardless of proximity is one of the strongest values Social Media brings to the table.  My blog may be read in earnest around the world and I appreciate that.  LinkedIn has brought business to table with people I’ve not met nor am I likely to meet (e.g., China, India.) Exchanging tweets across the universe is fun and rewarding.  So, what is all of this hoopla about Location Based Social Media?

    That being said, I do in fact live here, in this specific place, and not only to I reside here, but I shop here, I eat here and I come face-to-face with hundreds of people every week — right here in Minneapolis, MN USA.  Most businesses I see do not benefit from ecommerce and shopping carts.  Somebody in Afghanistan on the Internet can go to target.com and order a 4-slice toaster; Target will do the currency exchange and ship the toaster to them the next day — everybody wins.  On the other hand, my dentist in Plymouth, MN is not likely to benefit from that Afghani shopper.  My dentist has a service area outside of which he’s not likely to profit.

    Location Based Social Media are the darlings of 2010.  New social media platforms, known as Location Based Services, add a contextual layer of movement and proximity to our relationships online and offline.  Location Based Services are smartphone applications utilizing GPS to provide information and social networking relevant to our current location.  Location Based Social Media are our interfaces to these applications.  We are exploring our community online, tracking our friends whereabouts, recent activities, opinions and we shout out to our world where we are and how we want to be found.

    What does Location Based Social Media mean to you?  ABI Research estimates, “By 2014 global LBS revenues will have surpassed $14 billion.”  The more detailed information we have on prospect behavior patterns and social context, the better we find something truly valuable to offer them.  We can also provide more specific, directed information based on the location of our best audiences.  Location Based Social Media is particularly valuable for brick and mortar store front business who need to drive local traffic to their store, and for anyone promoting an event at a physical venue.

    Basic Types of Location Based Social Media

    Kate Shaw categorizes the main types of Location Based Social Media in a blog post “Comprehensive Guide to Location-Based Social Media.”

    Social Check-in Sites

    Social Check-in sites enable users to access information about businesses in the local area.  At the same time, Social check-in sites encourage users to develop location based relationships with other users, with their other social networks and with local businesses.

    Offer incentives to users to check-in and frequent your establishment.  Compelling offers bring new customers to your location and build loyalty with your existing customers.  Encourage users to check-in on any and all Location Based Social Media.  Honor incentives you offer across any Location Based Social Media a user may use.

    Listen to your guests! Review sentiment.  Comment on posts.  Acknowledge Testimonials and Referrals.  Most Location Based Social Media have Facebook and Twitter connections that allow your guests to promote your business to their entire social network.

    Some Location Based Social Media have search options facilitating keyword and brand term searches.  Look for opportunities to promote special offers to users checking in to a nearby locations.  Some Location Based Social Media have advertising platforms that enables marketers to purchase advertisements based either on category or location.

    Social Review Sites

    Social Review sites encourage users to publish online reviews, referrals and Testimonials based on their experiences at restaurants, hotels, shops and wherever you and your business are found in Location Based Social Media.  Quality scores can be assigned to each comment based on this user-generated content.

    Not all Social Review sites are Location Based Social Media.

    Social Review sites are critical for brick-and-mortar business — do not skip your strategy here.  Utilize Social Review sites for the free market research they offer — make the changes your customers ask for as appropriate.

    Social Review sites enable businesses to publish local business content.  Many Social Review sites facilitate offering coupons and discount offers to loyal customers.

    Make absolutely certain that your guests remember that you exist on Social Review sites.  Ask them for their Testimonial.  Acknowledge customers that take time to post the positive reviews.  Respond to your negative reviews with tact and consummate professionalism.

    Local businesses need to listen closely to what their customers say about you, and respond to their suggestions and complaints.

    There is no more effective marketing than Testimonials.  Every review, every referral, every comment is a Testimonial to the quality of your business.  The more positive Testimonials you accumulate, the greater your authority and credibility in your community.

    In real life you cannot please everybody.  Everybody cannot be your best customer.  Some customers cannot be satisfied.  The minority negative review is real life.  Occasional dissatisfaction is more believable than saccharin drivel, and builds your online personality.

    Social Scheduling Sites

    Social Scheduling sites facilitate sharing your “social calendar” with your social networks.  Individuals can find out about upcoming events.  Networks of people can plan anything from birthday parties to movie dates.

    Rather than publishing to the world where you are at at this moment, Social Scheduling sites facilitate sharing where you will be.  Like a public calendar, you publish where you’re going, which events you will attend and with whom you are going.

    Social Scheduling sites often include comment and review functionality.  Other users comment, share information, and they can publish their own intent with a “count-me-in” button.

    Social Scheduling sites can facilitate keyword searching, so customers and Location Based Social Media can find out about your events.  Any marketing involving conferences, meetups, parties, or other get-togethers will benefit.

    Conclusions About Location Based Social Media

    Carefully examine the list of Location Based Social Media.  Explore the pros and cons.  Determine which platforms will best help you communicate with your customers.  Marketing Local Business Online demands that you go where your customers are.  Be found everywhere they are looking for you.

    Listen carefully and learn from your guests.  Self-reporting your location has a value in itself.  Declaring your current location is more than just a piece of information — your intention is behind it.  Suppose you’re in a bar and the name of the place is broadcast to your colleagues.  That’s both a statement about where you are and an invitation to others.  They can infer about your availability or your willingness to interact socially.

    Engage with your guests — communicate — bring something of value to the conversation.

    Remember that Location Based Social Media is very new.  You are marketing to early adopters with voyeuristic tendencies and enormous digital mouths.

    Be genuine.  Engage your guests with open arms, a big smile and kind words.  Offer them the right incentives at the right time.  Your Location Based Social Media community will become your most loyal customers and loudest evangelists.  Location Based Social Media is where we’re at.

  • Top Ten (10) Excuses NOT To Write Your Blog

    Blog Writing Is Marketing Local Business Online
    Blog Writing Is Marketing Local Business Online

    Blog Writing Is Marketing Local Business Online

    Give Me Your Tired, Your Poor, Your Huddled Masses Of Excuses …

    Truth be told, all of the excuses listed below I have used myself.  Yes, I’m as guilty — perhaps, more guilty because of my vocation — of irregular blog writing as many of you dear readers perusing this post.  Writing my Blog is Social Media.  For my Blog to be found I must publish.  Search Engine Marketing assumes that my online marketing words can be found; therefore, blog writing is essential to my business success.

    Knowing that it is human nature to avoid the unknown, those things in life and business that we do not understand, I, too, have procrastinated and equivocated.  Today, Labor Day here in the USA, I want to take a few precious minutes to explore the very best, World Class excuses for not sitting down once or twice each week and scribbling to the world why, O why, are we in business?

    Without Further Ado, Here Is My Top Ten List Of Blog Writing Excuses:

    1. I don’t have anything to say.

      Really?  How do you sell anything?  What do you want to say to your Best Customer when she’s sitting eyeball-to-eyeball with you?  I know that you are passionate about what you offer; and I know that you will have a great deal to say to every eager Prospect ready to buy what you do best.  Suppose you said some of this online.  Furthermore, suppose somebody new reads your online words.  Is it beyond reason that some of them will be influenced by your words, and ask to buy from you?  Blog writing is nurturing your relationship with your marketplace.

    2. Nobody wants to read my blog.

      Rest assured, everybody is an authority in something — even you.  Regardless online or offline, marketing your business requires you to build a relationship with each Prospect, nurture those relationships, and to service those relationships throughout your business life.  Every relationship begins with a single conversation.  Some will listen, some are not interested — that is the way of business.  When you speak to a larger audience, what happens to the number of your listeners?  What larger audience opportunity do you have than blog writing?

    3. I don’t like to write.

      Do you like to write sales orders?  Will you write a proposal for me?  How do you feel when you endorse a check?  Writing is an extension of what you have to say.  When you are comfortable with speaking with great Prospects, the words drip easily from your tongue.  Record your best sales presentation.  Listen to yourself.  How does that story you tell your Customers affect you?  Put it down in writing a few hundred words at a time.  Tell your story.  Your Customers love your story and they’ll read your blog writing.

    4. I don’t have time to write a blog.

      OK — time is of the essence.  Do you have time to write orders?  Do you have time to cash checks?  If you find a simple method of attracting eager buyers who come to you to buy what you offer — will you find time to sell to them?  Would you rather cold call or be found? I’m betting that when you sharpen your sales tools by honing the persuasive story you tell … I’m betting that blog writing will be well worth your time.

    5. My industry/company does not allow self promotion.

      Actually, this can be one of the most challenging hurdles.  For example, Financial Services professionals are subject to stringent regulations from the SEC and FINRA, and their broker/dealers and compliance departments may choose to restrict rather than interpret rules.  Nonetheless, I find no shortage of commercials advertising one Financial Services provider over another.  Find a way to express your personality, your trustworthiness apart from your limited business persona.  When was the last time you bought from somebody you didn’t like?  Blog writing is telling your story.

    6. I’m afraid I’ll lose my privacy.

      Yes, it’s true.  Those words you publish online are likely to live forever — and I do mean longer than your human life.  You are a professional, and I’m asking you to keep professionalism in mind while writing your blog.  Professionalism with personality … this is what makes your business better.  This online universe is forcing us to be better businesses.  Step up and be the personality for your business.  Make your Customers so excited about you that they advocate for you in public, too!

    7. My customers don’t read blogs.

      Really?  Are you willing to bet your business on this assumption?  Yes, it’s true, some people aren’t online often or ever.  However, it’s very easy to demonstrate that millions of people are searching online for what your business offers.  Google measures over One Billion online searches each month for products and services that the searchers can find locally.  When was the last time you sold to a prospect from the Yellow Pages?  One person reading your blog might tell ten people about you — but, only after your blog writing …

    8. My business cannot benefit from a blog.

      Are you sure?  If you want to be successful in this Online Age, you must step up and be a thought leader.  The easier it is for Prospects to choose among competitors the better those competitors have to get to keep playing.  Practice makes perfect — we’ve been told this forever.  Your Blog is a tool.  Blogging gives voice to the marketer inside of you.  The more stories you tell, the better and more persuasive they become.  Your blog writing shall become an influential book about you and your business.

    9. I’m afraid of bad blog comments.

      Blog writing is a subset of Social Media, which, by definition, is social and public.  Blogs are most effective as discussions.  When readers actively participate, you have engendered a conversation — so much more than a one dimensional monologue.  As in real life, you will disagree with some, and some will disagree with you.  Focus more on gathering Testimonials, and less on trading widgets and widget services for money, utilizing widgets and widget services as a means to Testimonials.  Won’t business be more fulfilling and everybody win?

    10. Blogging Return On Investment is too low.

      Granted, measuring Blogging ROI is problematic.  Measurement is your salvation.  If you do not measure, how can you calculate ROI?  If you do not know your ROI, how can you evaluate the value proposition?  In this online universe, eager Prospects are already searching for what you offer.  If they don’t find you, they will buy from somebody else.  When you place your story everywhere they are looking for you, qualified Prospects will come to you. What will it take for you to be found everywhere they are looking for you?  Writing your blog ensures your visibility.

    Whether you agree with items in this list — or you find this all hogwash — I implore you to comment below.  Tell us what you do — or don’t — get from blog writing.  We want to understand what it is about blogging that does not work for you or your business.  Furthermore, we want you to understand what you do not understand.  Share with us — we will listen.

    … Send these, the homeless, tempest-tossed to me,
    I lift my lamp beside the golden door!

    “The New Colossus,” by Emma Lazarus

    How Will Blog Writing Change Your Business?

  • How Do You Keep Your Sales Funnel Full?

    How Full Is Your Sales Funnel?

    Inbound marketing is the surest and simplest means to filling your sales funnel.  Marketing local business online works precisely because it puts local business directly in front of eager buyers.  A full sales funnel keeps you busy — profitably busy.


    Thirty (30) years ago, we had to be told when a new widget or widget service was available.  We blithely went about our daily lives mostly unaware of great new things to come.  Inbound marketing wasn’t an option, because consumers had woefully less information easily available to them.

    Newspapers, billboards, commercials, telemarketers … they intruded into our lives, then we knew what was available for purchase.  We allowed these intrusions because, without them, we remained unaware how honest they had been with us.  Many companies took advantage of us in many ways, telling us no more than they wanted us to know.

    As we learn to search and find what we want on the Internet — when we want it — we respond less and less to offline media.  Tivo is popular, especially allowing us to skip those commercials.  Caller ID is ubiquitous, allowing us to skip those telemarketers interrupting dinner.  Have you checked out the Sunday Tribune Classifieds recently?  I see fewer billboards, and read fewer still.  When was the last time you flipped through the yellow pages?

    Somebody’s Sales Funnel Is Full

    Right this minute … Right here in the Twin Cities … Somebody is on the Internet searching for what you offer.  If they don’t find you, they will buy from somebody else.

    What will it take for you to be found everywhere they are looking for you?  Google reports that billions of people every month are filling sales funnels.  How many are in your sales funnel?

    Admit it.  You, too, tune out intrusive outbound marketing. You have at your fingertips the miracle of searching the Internet Universe for whatever you want, whenever you want it.  How do you shop?  Do you shop before you are ready to buy?  Neither do your customers.

    Like you, my 80 year old parents go to the Internet when they are curious.  They search the Internet to see if what they imagine is available for purchase.  When they find it — surprise! — they may also find that it is available for purchase scant miles away.  Have you seen the map?  The Local Business Results list local businesses immediately adjacent to that map, showing you exactly how to get to what you want to buy.

    How Full Do You Want Your Sales Funnel?

    What difference will it make in your life when new customers come to you and they ask to buy from your business?  When your best customers shop exactly as you shop, they will search for what you offer, go to one of the businesses listed next to that map in the Local Business Results and buy what they want from a local business.

    Would you rather cold call or be found?

    Inbound marketing is putting your business directly in the line of fire.  Learn your customers well, very well.  Anticipate what your best customers type into Google and Bing, and you can place a link to your web page on the Search Engine results page that they will read.  Marketing local business online requires you place your link right next to that map.  Go to where your best customers are looking for you and your best customers will ask to buy from you.

    What Are You Going To Do About Your Sales Funnel?