MDS Resource — Digital Ad Agency

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  • Online Reputation Repair Can Be Avoided By Effective Online Reviews and Reputation Management

    Do You Know What People Are Saying About Your Business Online?

    What Is Online Reputation Management?

    Here’s Wikipedia’s definition of Online Reputation Management:

    Online reputation management is the act of monitoring, addressing or mitigating search engine result pages or mentions in online media and Web sphere content. It primarily involves tracking what is written about a client on the Internet, then utilizing sophisticated online and offline techniques in promoting positive and neutral content, while at the same time pushing down those links the sponsor may not want to show when their name is searched.

    Did you know the 2011 “Social Shopping Study” indicates that 50% of consumers spend 75% or more of their total shopping time conducting online product research? Furthermore:

    • 92% of Adult Buyers Regularly Check Online Reviews Before Purchasing
    • 70% of Consumers Trust Other Consumers’ Opinions That Are Posted Online

    Why Is Online Reputation Management Important?

    Marketing local business online flourishes because the whole world is coming online, too.

    1. Your prospects are online
    2. Your competitors are online
    3. Your customers are online
    4. That includes your unhappy customers, too!

    The Internet Has Changed Everything !?!?

    Local small business marketing has benefited in so many ways from the Internet. However, the online universe has also empowered consumers.

    • Before the Internet, businesses delivered their messages to consumers via one-way communication channels that they controlled (think – TV commercials)
    • Business NO longer completely control their message!
    • Thanks to the Internet, everyone comments on business messages via blogs, social media, customer reviews, etc.

    What Are People Saying About Your Business?

    Your company’s online reputation is being discussed:

    1. By former employees
    2. By bloggers
    3. On forums
    4. On social media
    5. In customer reviews

    Online Reputation Is Crucial For The BIG BOYS, Too!

    Don’t believe me? Google the company names for which these all too common
    namesakes sprang up:

    • www.walmartsucks.org
    • www.homedepotsucks.com

    What Are The Negative Effects Of A Bad Online Reputation?

    1. Bad customer experience
    2. Unresolved customer issues
    3. Bad reputation
    4. Lost revenue

    What Can Happen If You Don’t Repair Your Tarnished Online Reputation?

    Internet marketing for small business needs every advantage possible to succeed. A tarnished name puts you at great risk.

    1. You could lose existing customers
    2. New customers may be difficult to find
    3. Your business can suffer financial loss
    4. You could go out of business!

    What Happens When You Repair & Defend Good Reputation?

    1. Your positive good online reputation stands out from the crowd
    2. You will retain existing customers
    3. You will get new customers easily
    4. Your positive brand image will be credible & authoritative!

    How To Maintain Your Online Reputation

    Marketing your business online is about building and nourishing relatinships. So, too, is reputation management.

    1. Be proactive instead of reactive
    2. Monitor online conversations about your business
    3. Respond and interact with consumers online
    4. Regularly create and distribute positive content

    What Are The Benefits Of Actively Seeking Online Reviews?

    Actively seeking online reviews from satisfied customers is certain to:

    • Boost conversions, and
    • Provide feedback about your product or service

    Consumers trust and expect online reviews and, seeing them, will gravitate to your business.

    How To Get Customer Reviews To Build Or Repair Reputation

    Referrals and new sales leads continue to be your ultimate goal. What better way to build social proof than to ask for a review?

    1. Survey all of your customers for feedback all of the time
    2. Offer incentives in exchange for reviews (e.g., coupons, discounts, free samples)
    3. Ask customers to review products by placing calls-to-action on your product pages
    4. Send customers to your business listings on Google Places, Yelp, CitySearch, etc.
    5. Link your business listing profiles to your website

    Always Create Positive, Branded Content To Promote Reputation!

    Flood the first search engine results pages with positive, branded content:

    • Your well-ranked website must be the first result for your company name
    • On-going search engine optimization (SEO) for all of your webpages
    • Videos, press releases, photos, articles, etc. promoting your good name
    • Tips, tools, helpful tutorials & other useful content for your visitors

    Monitor Online Conversations For The First Line Of Reputation Defense

    Find out what people are saying about your business:

    • Do a Google search for your business name …
    • What do you find when you search for you?
    • Check articles, blogs, forums & customer review sites
    • Frequently check your own blog & website for comments
    • Pay close attention to the social network sites

    Reputation Repair Requires Response & Interaction

    1. Listen to what people are saying
    2. Be respectful
    3. Display a helpful & friendly demeanor
    4. Respond to both positive and negative comments
    5. Always quickly offer solutions to problems

    Why Respond & Interact To Fix Online Reputations?

    • It builds relationships
    • It allows you to actively manage & control your brand
    • It allows other people to see your point of view
    • It shows that you care

    You do care, don’t you?

    How To Repair Your Reputation

    Do you already have negative online comments and reviews?

    1. Make brand optimization your main focus
    2. Use SEO to drive negativity further down the SERP’s
    3. Create and publish videos, press releases & articles
    4. Create a blog — regularly publish fresh & unique content
    5. Engage in social media to build a loyal & eager following

    How to Improve & Fix Your Online Reputation

    1. Ask for negative reviews to be removed
    2. Promptly address issues
    3. Don’t ignore unhappy customers
    4. Don’t argue with customers
    5. Know when to walk away
    6. You cannot please everyone!

    Call Now
    Answer Questions: 612-235-6060

  • How To Get Great Customers With Online Marketing For Small Business And Search Engines

    Online Marketing For Small Business Creates Great Customers!
    Online Marketing For Small Business Creates Great Customers!

    OK, sure, if you’re big business like Wal Mart or Amazon the Internet is great. But, what do search engines have to do with online marketing for small business? In short, search engines are a tremendous opportunity to be found. How’s it working out for you in the Sunday newspaper classifieds? How many new customers found you in the yellow pages last month?

    Online Marketing For Small Business Works Locally

    Truth be told, right this minute, right here in the Twin Cities, eager buyers are searching for what you offer. Anticipate these eager buyers and you have the opportunity to stand up directly in front of each of them and tell them your great story. Once you identify the buyer personae of your greatest customers, what’s to stop you from stalking your perfect prospects? Isn’t creating great customers the best action you can take in growing your business? Is it possible to have too many great customers?

    Search Engines Help Online Marketing For Small Business

    Let’s look closely at typical search engine results to see what’s in it for you. For the sake of illustration, we’ll use Google. Sure, lately we’re seeing a lot of commercials about Bing, and certainly Facebook, too, has an impressive number of searches. Google recently reported four billion searches every day, one billion of which are seeking to buy locally. With two-thirds of all search engine searches, Google epitomizes the online search experience.

    Depending on your specific search phrase, the Google search results page may contain three different types of results:

    Paid Search And Online Marketing For Small Business

    Pay-per-click (PPC) advertising may appear above all other results and/or down the right side. First and foremost, know that these are paid advertisements. Every time somebody clicks on one of these ads, whoever placed the ad pays Google. From the time you sign up to the time you start seeing results can be as quick as a few hours. Paid advertising can quickly pull prospects, test landing pages and gauge the market.

    Local Business Results And Online Marketing For Small Business

    Have you noticed the maps? Unless you’re totally oblivious to the Internet and online search, these last two years of online marketing for small business are remarkable because of the local business results.

    Google and the other search engines realize that there is an enormous demand for local and neighborhood search results. Why? Because eager buyers are shopping and ready to buy; but, they’re not prepared to put a new house in a shopping cart and purchase it from Amazon. For many items consumers still insist on buying from a person. They still put the relationship before the deal. And that is great news for local business.

    Getting on the map is not a function of paid advertising. Nor is it simply a matter of having a great website. Local business results feature businesses that are remarkable in their community. First, they claimed their listing in the local directories, such as Google Places, Yahoo! Local, Yelp, etc. Second, these businesses made the effort to standardize their listings everywhere, including using the same local telephone number and spelling consistently. Third, customers find them remarkable enough to leave online reviews, endorsements and testimonials for local business. The search engines are gathering many public reviews into the local business results.

    Organic Results And Online Marketing For Small Business

    Last but not least are the well known organic results. They are called organic because they are the “natural” ordering of all web pages cataloged across the Internet. Although, different search engines rank and order web pages differently, the notions of credibility and trust and back link references from other websites are shared. Clearly, if your business is found on the first page of Google results, eager buyers searching for what you offer may click on your link. Also, the more eager buyers find your link the more likely your business is to sell. Although, many say organic results are “free,” do not forget that consumer searches vary and the search engines change their rules to appeal to searchers.

    SEO And Online Marketing For Small Business

    Search engine optimization (SEO) is the process of appealing to search engine algorithms in order to place high in their rankings. Effective online marketing for small business must consider SEO because each business must be found by buyers if they are to sell. Neither SEO nor marketing, however, is simply a matter of adding some ingredient to your website. If marketing is the relationship between a business and its marketplace, and every relationship begins with a single conversation, how many conversations with eager buyers do you want online?

    Online Marketing For Small Business Creates Great Customers!

    Is it possible to have too many great customers? Search engines are a tremendous opportunity to be found. Right this minute, right here in the Twin Cities, eager buyers are searching for what you offer. Is creating great customers your goal in online marketing for small business?

    Call Now
    Online Marketing For Small Business Answers: 612-235-6060

    Call MDS Resource For Special Offer Now: 612-235-6060

  • Give Me Ninety Days And You Will Be Successfully Marketing Local Business Throughout The Twin Cities

    Marketing Local Business Has Changed
    Marketing Local Business Has Changed

    Marketing local business is not as simple today as it was in the past. A long time ago, it seems marketers promoted local business by putting ads in the yellow pages and buying ad space in the local newspaper. Business has gotten very hard in The Twin Cities. Eager buyers no longer look at the newspaper ads to shop for products and services. Today most consumers start by doing an Internet search before they buy. What will happen when you anticipate eager buyers shopping for what you offer? Knowing what they type into the search box, what’s keeping you from appearing everywhere they look?

    Marketing Local Business Online

    Take roofing for example. Drop by Google.com and search for the following:

    • twin cities roofing
    • minneapolis roofing
    • saint paul roofing

    As I write this, the search engine results pages all show one thing in common: that gorgeous map! Local business results are your key to marketing local business successfully.

    There are three sections to each Google search results page:

    1. Pay-per-click advertisements at the top and down the right side;
    2. Local business results and that gorgeous map above the fold; and
    3. Organic or natural search results everywhere else.

    So, each roofing company has at least three (3) chances to show on each page. And, take note, this is only Google! We’re not looking at Yahoo!, Bing, Facebook or any other search results. Is Your Website Marketing Local Business?

    Consider your own company website. You may have paid big bucks to publish your online business card — did you? Did you pay for pretty? Or, did you intend to pay to produce more customers? How many new customers did you get last month because of your pretty website? What is your return on that investment?

    What about your website content? Is it relevant to your visitors? Is it compelling them to take action and buy from you once they’re on your pages? What would persuade you to buy from you? Are you calling them to action on each page? If you don’t ask them to call you, what do you expect them to do? Not calling you, not buying from you and going away may be exactly the message they’re getting from you.

    As a local business, what are you doing to make sure that eager local buyers know that you exist? How would you find your company if you didn’t know about it? Remember that cool map? Google will only place you in the local business results after they recognize that your business is local to that search. What is your service area? As a Minneapolis roofer, how interested are you in Duluth business? Or, business in Fort Lauderdale? The best marketing local business strategy pulls customers directly from your local community. Even if business thousands of miles away can be good, won’t local business be better?

    Marketing Local Business Has Changed

    Marketing local business online is not that different from marketing offline. Eager buyers want to taste, hear, smell and feel your products and services. Give them a great reason to walk through your front door and they’ll come to check you out. There are rating and review sites providing places for your customers to express their feelings about your business. Claim your business listing on social rating and review sites like Google Places, MerchantCircle, Yelp, Angie’s List, etc. With half a reason to stand up in public and tell the world about your remarkable work, many customers will do just that.

    How much of that do you want?

    Community involvement will certainly build your brand quickly. The more your neighbors talk about your business, the sooner marketing local business brings them to you. Marketing local business is different today than in the past. Today most consumers start by doing an Internet search before they buy. Anticipate eager buyers shopping for what you offer and, of a sudden, everywhere they look you are there. In fact, marketing local business online is different: it is effective.

    Marketing Local Business 90 Day Challenge

    Give me ninety days and you will be successfully marketing local business throughout the Twin Cities.

  • What is a Search Engine?

    Why does the Search Engine matter to you and your Local Business?

    Welcome to the Brilliant Ideas About Internet and Money Frequently Asked Questions Series, Part 4: What is a Search Engine?


    Search Engine Marketing Is Marketing Local Business Online

    Previously, we discussed What Is Inbound Marketing? quoting Seth Godin:

    “Permission marketing is the privilege (not the right) of delivering anticipated, personal and relevant messages to people who actually want to get them.”

    Marketing Local Business online demands a rigorous understanding of how best to be found when people search the Internet for what you offer.  To best understand HOW people search for what you offer, it is necessary to understand the tools they are using.  As I write this, Web Search Engines stand head-and-shoulders above other search tools; and Google dominates all Search Engines with more than 80% Search Engine marketshare.

    Before we can understand Search Engine Marketing (SEM,) we must have a working relationship with Search Engine mechanics.  Effective Search Engine Optimization (SEO) is predicated on creating content that people want to find in a way that the Search Engines will notice and catalog and make readily findable by those hungry seekers.

    What is a Search Engine?

    A search engine is a tool used to find interesting information in a database.  In recent times, such search tools are computerized.  In its simplest form, the electronic card catalog at your public library is a search engine.

    Although search engine is a general class of computer programs, the term is often used to specifically describe systems like Google, Yahoo! and Bing that enable users to search online media, the World Wide Web and Usenet newsgroups.

    What is a Web Search Engine?

    A Web Search Engine is designed to search for information on the World Wide Web.  Web Search Engines work by storing information from billions of web pages, which they gather from the web page code.

    Web page contents are gathered by a Web crawler, or spider — an automated Web browser that reads every line of code in every web page, and follows every link on each page.  Contents of each page are analyzed to determine how to index it for later retrieval.  The index allows information to be found quickly.

    Three essential features of Search Engines are:

    • crawling,
    • indexing, and
    • searching.

    Search Engines evolved from Internet Directories

    • Archie [1990], “archive” without the “v,” was the first tool searching the Internet.  Archie downloaded directory listings, not contents, of all files located on public FTP sites.
    • Gopher [1991] combined document hierarchies with collections of services and gateways to other information systems.
    • W3Catalog [1993] was the first primitive Search Engine, periodically mirroring numerous specialized catalogues.
    • World Wide Web Wanderer [1993] was the first web robot and generated an index called ‘Wandex’.
    • Aliweb [1993] was manually notified by web site administrators of an index file at each site.
    • JumpStation [1993] used a web robot to find and index web pages, and used a web form interface as its query program.
    • WebCrawler [1994] allowed users to search for any word in any web page, which is now the Search Engine standard.
    • Lycos [1994] was one of the first Search Engines with a for-profit business model, followed closely by: Magellan, Excite, Infoseek, Inktomi, Northern Light and AltaVista.
    • Yahoo! [1994] founders David Filo and Jerry Yang, Ph.D. candidates at Stanford University, started their guide as a way to track their personal interests on the Internet.
    • Google [1996] began as a research project by Larry Page and Sergey Brin, at Stanford working on the Stanford Digital Library Project (SDLP).  Google’s first funding was secured in August 1998 in the form of a $100,000 USD contribution given to a corporation which did not yet exist.
    • Microsoft [2004] began a transition to its own search technology, powered by its own web crawler (called msnbot).  Microsoft’s rebranded search engine, Bing, was launched on June 1, 2009.
    • On July 29, 2009, Yahoo! and Microsoft finalized a deal in which Yahoo! Search would be powered by Microsoft Bing technology.

    How do Search Engines make money?

    In 1996, Netscape sought a single featured search engine for their innovative web browser.  Five Search Engines paid $5 million each to be in a rotation on the Netscape search engine page: Yahoo!, Magellan, Lycos, Infoseek, and Excite.  Today, most Search Engines are commercial ventures supported by advertising revenue.

    Some Search Engines allow advertisers to pay money to have their listings ranked higher in search results.

    Other Search Engines seek to categorize and prioritize web pages by measures of intrinsic value and make money by running search related ads alongside regular search engine results.  Such Search Engines make money every time someone clicks on one of these ads (Pay-Per-Click.)

    How do Search Engines differ from Directories?

    Historically, Yahoo! was among the most popular ways for people to find web pages of interest, but it operated on its web directory, contents of which were submitted by web site administrators.  Web directories are databases of human-compiled results, also known as human-powered search engines.

    Unlike web directories maintained by human editors, Search Engines operate on algorithms, or are a mixture of algorithmic and human input.  Search Engines automatically create web page listings by using spiders that “crawl” web pages, index their information, and follow each page’s links to other web pages.

    Spiders return to previously crawled sites on a regular basis to update web page changes.  Everything that these spiders gather is entered into the Search Engine database.

    How do I use a Search Engine?

    Major Search Engines include a simple dialog box into which you type a word or phrase, and a Search submit button to begin the search.

    A Keyword is this word or phrase of words in this simplest sense.

    Most Search Engines support using Boolean operators AND, OR and NOT to further refine search queries.  Boolean searching on the Internet may manifest in three ways:

    1. Full Boolean logic with the use of the logical operators (rare)
    2. Implied Boolean logic with keyword searching (typed symbols)
    3. Boolean logic using search form terminology (multiple form entries)

    When a user submits a query, the Search Engine compares it to its index and returns a listing of web page information, usually with a short summary containing page title and part of its content.  Some Search Engines support natural language queries that allow the user to type a question in the same form you would ask it of a human.

    What is a Search Engine Result Page?

    A Search Engine results page (SERP), is the listing of web pages returned by a search engine in response to a keyword query.  The SERP typically lists web pages with titles, a link to the page, and a short description showing where the keywords have matched content within the page.

    SERP’s of the major Search Engines may include different types of listings: contextual, algorithmic or organic search listings, sponsored listings (PPC,) images, maps, definitions, videos and suggested search refinements.  Major Search Engines visually differentiate specific content types, such as images, news, blogs and sponsored links.

    Each SERP also includes navigation to subsequent and/or previous SERP’s, possible search suggestions or refinements, suggested similar searches, and back to begin a new search.

    How do Search Engines sequence results?

    Initially, web site administrators manually submitted their web site information to be included in Web directories, often for a fee.  Often as part of their business model, these “search engines” featured these sponsoring web sites according to the amount of fees collected.

    By 2000, the Google Search Engine was gaining popularity among searchers because it achieved more relevant results with an innovation called PageRank.  Google developed an algorithm to rank web pages based on the number, trust and authority of other web pages that link back to them.  Google’s premise is that good and desirable web pages are linked back to more than less desirable web pages.

    Now, major Search Engines operate similarly.

    How each Search Engine decides which pages match best and in what order varies widely from one engine to another.  The methods also change over time as Internet usage changes and new techniques evolve.

    What is an algorithm?

    An ‘algorithm’ is an effective method for solving a problem expressed as a finite sequence of instructions.  Each algorithm is a list of well-defined instructions for completing a task.  In computer science, a search algorithm is an algorithm for finding an item with specified properties among a collection of items.

    There are also many algorithms designed specifically for retrieval in very large databases, such as bank account records, electronic documents, product catalogs, fingerprint and image databases, and so on.

    Each Search Engine uses a proprietary algorithm to index and return only meaningful results for each search query.  The index is built from the information stored with the data and the method by which the information is indexed.

    While millions of web pages may include a particular keyword, some pages are more relevant, popular, and authoritative than others.  Search Engine usefulness depends on the relevance of the results it returns on each search query.

    Who are Search Engine customers?

    Major Search Engine business models are for-profit.

    Each SERP has a clearly defined topic and targeted theme.  Money comes from paid advertisements strategically placed on each SERP.  Each ad includes a Web link to the advertiser’s web page.  Advertisers pay for these ads to attract people searching for particular keywords.

    No search engine has control over the content of the universe of web pages.  The better a Search Engine responds to each search, the more money that Search Engine is likely to make.

    These Web searchers are becoming more sophisticated everyday.  Everyday, more and more people search the Internet to find and buy more and more.

    It stands to reason that Search Engines will continuously hone their search algorithms to continuously improve profitability.

    What is a Search Engine?  Perhaps, it is the key to your Local Business prosperity …

    It’s no longer enough to sit back and wait for new customers to come to your Local Business.  Fact is, in these times, your customers are more sophisticated than ever.  Barraged with thousands of Buy-Me messages everyday, they are determined to find for themselves true value.  They are not waiting around for your message; but, they are seeking what they want to buy on the Internet.

    Therefore, Marketing Local Business online is your new imperative.  Now that you understand Search Engines, how they work and who uses them for what, it is time for you to seize the day.  Use the Search Engines to market your Local Business.  Put yourself in front of your customers.  Take the initiative.


    Be found!

    Eager customers are looking for you in the Search Engine …